At Paurapetshop, we strive to provide high-quality products for your pets. If you need to return an item, please review our policy below.

Return Eligibility

• Returns accepted within 14 days of delivery.
• Items must be unused, in original packaging, and in resalable condition.
• Final sale items cannot be returned.

Return Process

1. Contact us via Instagram @paurapetshop with your order number and reason for return.
2. If eligible, we will provide return instructions.
3. Customers are responsible for return shipping costs.
4. A 2% restocking fee will be deducted from the refund amount.

Refund Method

• Approved returns will receive a store gift card for the value of the returned item (minus restocking fees).
• Shipping fees are non-refundable.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us within 14 days via @paurapetshop with photos.
• We will send a replacement or issue store credit.

For any questions, send us a DM on Instagram @paurapetshop.