Return Policy
At Paurapetshop, we strive to provide high-quality products for your pets. If you need to return an item, please review our policy below.
Return Eligibility
- Returns accepted within 14 days of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- Final sale items cannot be returned.
Return Process
- Contact us via Instagram @paurapetshop with your order number and reason for return.
- If eligible, we will provide return instructions.
- Customers are responsible for return shipping costs.
- A 2% restocking fee will be deducted from the refund amount.
Refund Method
- Approved returns will receive a store gift card for the value of the returned item (minus restocking fees).
- Shipping fees are non-refundable.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, contact us within 14 days via @paurapetshop with photos.
- We will send a replacement or issue store credit.
For any questions, send us a DM on Instagram @paurapetshop.