Return Policy

At Paurapetshop, we strive to provide high-quality products for your pets. If you need to return an item, please review our policy below.

Return Eligibility

  • Returns accepted within 14 days of delivery.
  • Items must be unused, in original packaging, and in resalable condition.
  • Final sale items cannot be returned.

Return Process

  1. Contact us via Instagram @paurapetshop with your order number and reason for return.
  2. If eligible, we will provide return instructions.
  3. Customers are responsible for return shipping costs.
  4. 2% restocking fee will be deducted from the refund amount.

Refund Method

  • Approved returns will receive a store gift card for the value of the returned item (minus restocking fees).
  • Shipping fees are non-refundable.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact us within 14 days via @paurapetshop with photos.
  • We will send a replacement or issue store credit.

For any questions, send us a DM on Instagram @paurapetshop.